Terms and Conditions
Last updated: 20 December 2025
Please read these Terms and Conditions carefully before using Found Fur Ever services or purchasing our products.
1. Agreement to Terms
By accessing or using Found Fur Ever's website, services, or products, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
2. Company Information
Trading Name: Found Fur Ever
Registered Company: HiveFlock Technology Ltd
Email: hello@foundfurever.co.uk
Customer Service: hello@foundfurever.co.uk
Phone: +44 (0) 1234 567890
Found Fur Ever is a trading name of HiveFlock Technology Ltd
3. Products and Services
Found Fur Ever provides FurTags™ for pets, which are QR code-enabled identification tags that connect finders directly to pet owners. Our services include:
- QR code-enabled pet identification FurTags™
- Online pet profile management
- Instant scan alerts and notifications
- Medical profile storage and access
- Direct contact facilitation between finders and owners
4. Payment Terms
Transaction Currency: All transactions are processed in British Pounds Sterling (GBP). Prices displayed on our website are in GBP unless otherwise stated.
We accept payment via major credit and debit cards including Visa, Mastercard, and American Express. All payments are processed securely through our payment provider, Stripe, in compliance with PCI DSS standards.
5. Export Restrictions
Currently, Found Fur Ever products are available for delivery within the United Kingdom. International shipping may be subject to export restrictions and customs regulations. We reserve the right to refuse orders to certain countries or regions where export is restricted by law. Customers are responsible for compliance with all applicable import laws and regulations in their country.
6. Legal Restrictions
Our products and services are intended for use in compliance with all applicable UK laws and regulations. Users must ensure that their use of our services complies with local laws in their jurisdiction. Found Fur Ever reserves the right to refuse service to anyone who violates these terms or applicable laws.
7. User Responsibilities
By using our services, you agree to:
- Provide accurate and current information about yourself and your pet
- Maintain the security of your account credentials
- Use our services only for lawful purposes
- Not misuse or abuse our services or systems
- Comply with all applicable laws and regulations
8. Intellectual Property
All content, trademarks, logos, and intellectual property on the Found Fur Ever website are the property of Found Fur Ever or its licensors. You may not reproduce, distribute, or use any content without our express written permission.
9. Limitation of Liability
Found Fur Ever provides our products and services "as is" without warranties of any kind. While we strive to provide reliable services, we cannot guarantee that our FurTags™ will always function perfectly or that your pet will be found. We are not liable for any loss, damage, or injury resulting from the use or inability to use our products or services.
10. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in our Privacy Policy.
11. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. We will notify users of any material changes by posting the updated terms on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the new terms.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Found Fur Ever
Email: hello@foundfurever.co.uk
Customer Service: hello@foundfurever.co.uk
Phone: +44 (0) 1234 567890